If someone is in danger, or there is a fire, gas leak, or medical emergency, call 911 first.
Then call us at 405.317.7700.
What counts as an emergency?
This is an emergency
- Fire or smoke
- Gas odor
- Active water leak or flooding
- Sewage backup
- No heat when it's below 45°F outside
- No cooling when it's above 90°F outside
- Tree down on the roof
- Home not secure — broken lock or door
Call 911, then call us at 405.317.7700
This is not an emergency
- Refrigerator not cooling
- Oven or range not working
- Being locked out
- Single outlet not working
- Dishwasher not draining
- Garage door opener not working
- Dripping faucet
Submit a maintenance request through your tenant portal.
Try this first
These four fix a surprising number of calls.
Check the breaker
A tripped breaker is the most common cause of a dead outlet, appliance, or light circuit. Find your panel and flip any tripped breaker fully off, then back on.
Reset the GFCI outlet
GFCI outlets — common in bathrooms, kitchens, and garages — have a small reset button. Press it firmly. One tripped GFCI can knock out several outlets on the same circuit.
Reset the garbage disposal
If the disposal hums or does nothing, press the small red reset button on the bottom of the unit under the sink. Wait 15 minutes if it's hot to the touch before resetting.
Check the garage door sensors
If the door won't close, the safety sensors near the floor may be misaligned or blocked. Make sure nothing is in the path and that both sensor lights are solid (not blinking).
Paying rent
Rent is due on the 1st of each month and is late after the 3rd. We prefer online payment — it's the fastest and most reliable way to pay. We do not accept cash.
Pay OnlineMoving out
Planning to move? Here's what to do.
- 1Give 30 days' written notice before your move-out date.
- 2Provide a forwarding address in writing so we can send your security deposit.
- 3Have carpets professionally cleaned and keep the receipt.
- 4Return every key, fob, and garage remote.
- 5Leave all utilities on through the move-out inspection.
Common questions
Get in touch
Haus of Reed & Pyper
560 Merchant Drive, Norman, OK 73069
Monday–Friday, 9:00 a.m. to 5:00 p.m.